1625 Independent People

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Tales by the Oven
Friday 18 August 2017

A year of positive energy
Tuesday 1 August 2017

Rents Officer

About us

1625 Independent People prevents youth homelessness in the South West and has been helping 16-25 year olds reboot their lives for over 30 years. With around 100 staff in four locations, we provided housing and support to around 2500 young people last  year.

We’re one of the brightest youth organisations in the South West, leaders in our field, no other organisation in the area has the same wealth of experience.

You can read more about what we do and who we are.

About the job

(Please read the full job description for more detail)

Closing date: 9am Wednesday 23 August 2017
Intervews: Tuesday 29 & Wednesday 30 August 2017

Terms, conditions and benefits:

  • Pay: £21,268 to £23,398 (NJC 23-26) per year starting at the bottom of the scale
  • Contract type: Permanent.
  • This is a full time post, 37.5 hours per week
  • 30 days' annual leave plus Bank Holidays
  • Free Health Scheme with UK Healthcare
  • Pension - Employer contributes 4% and employees contribute a minimum of 0.8%, (see Summ of T&Cs below)
The job is based at our Head Office on Old Market, Bristol.

You’ll be working in the Corporate Services Team and line managed by the Finance Manager.
  • Managing, coordinating, fully administering and responsible for a patch of 271 units for young people. 
  • Monitoring and liaising with Housing Benefit to ensure all claims are accurate and up-to-date. Dealing with payment queries and providing support to Housing Officers and residents on all Housing Benefit matters.
  • Updating and monitoring rent records on the rents system including transfers, payments, adjustments and any other information that might be required.
  • Monthly rent reconciliations.
  • Supporting and working collaboratively with colleagues in other teams to ensure early intervention actions in line with the charity's policies and procedures  to stop arrears accruing and maximise rental income.
  • Recommending rent arrears write offs after ensuring all avenues to collect the debt have been exhausted.
  • Dealing with any legal actions required, to prepare all legal documentation in relation to rent arrears and attend court hearings if required.
  • Representing the charity, adhering to the values of the organisation at internal and external meetings
You will be joining a busy and active department where if you have the right skill set  you can make positive changes . Ensuring rental income is maximised and rent arrears minimised helps 1625ip to provide continued support for vulnerable young people.
You must be enthusiastic and motivated with a passion for getting results while following and believing in the values of the charity.
The team are very supportive of each other and through reflective practice we are always learning from our own and each other’s experiences. 
Our work is rooted in providing support in a Psychologically Informed Environment framework known as PIE. 
A typical day will include:
  • Accurately recording rent charges and payments.
  • Managing a caseload of residents and ex-residents to ensure that prompt and effective action is taken to control and recover rent arrears.
  • Liaising with Supported Housing Workers about individual cases.
  • Providing accurate reporting to management as required.

I love life

About you

You have empathy and understanding of the needs of homeless young people, young people leaving care, and the barriers they face. You like being around and working with young people.

You are an excellent communicator with attention to detail, and an ability to communicate at all levels, especially dealing sensitively with young people on the phone, via email or face to face, remaining calm and professional at all times.

You have strong literacy and numeracy skills

You are confident using Microsoft Office programs including Microsoft Word and Microsoft Excel.

You are highly organised , logical and methodical , with a  flexibility and willingness to work effectively as part of the team and greater organisation.

You have experience within a rent management or credit control role.

You have knowledge of housing and welfare benefits for 16-25 year olds.
If you’d like to have an informal chat about the role please contact Georgia Horne, Finance Manager, on georgia.horne@1625ip.co.uk or 0117 317 8800.

Closing Date: 9am Wednesday 23 August 2017

Interviews:  Tuesday 29 & Wednesday 30 August 2017

Sometimes we get a lot of applications and we are unable to respond to everyone. So, if you have not heard from us by Friday 1 September 2017 please assume that you have not been successful in your application. Alternatively, we will contact you by e-mail and/or telephone to invite you to an interview. Interviews will be held at our Head Office on Old Market Street.


Download the documents in the Job Pack below or email jobs@1625ip.co.uk

Job pack


Returning completed applications:

You can send your application by email to jobs@1625ip.co.uk or by post to:
HR Department
Independent People
Kingsley Hall
59 Old Market Street

Equal opportunities for everyone

We safeguard and promote the safety and welfare of children, young people and vulnerable adults.
We expect all our staff to do this and to have appropriate criminal and reference checks. Any job offer will depend on a satisfactory DBS (Disclosure and Barring Service) Barred List Disclosure Check. 

We believe ex-offenders should have an equal chance to become employees or volunteers. Having a criminal record does not automatically mean you can’t work here. We will take the time to consider the offence, the role and the risk.

We pride ourselves on being an equal opportunities employer for everyone regardless of age, disability, gender identity, race, religion and beliefs, sex and sexual orientation. Our workforce should represent our community.

We are particularly keen to increase applications from Black and Minority Ethnic groups as they are currently under-represented. This said, all applications are only considered on merit.

We do everything we can to make sure our recruitment opportunities don’t have barriers for disabled applicants. If you have a disability and need an adjustment made to any part of the recruitment process please let us know as soon as possible.

Some examples of types of adjustments we can make are:

  • If you have dyslexia and need extra time during assessments, this can be agreed.
  • If you use a wheelchair or have limited mobility we can make sure your interview is in an accessible room.
  • If you have back pain and need to stretch we can provide breaks in an interview.
Please read our full Policies above for more detailed information or for further advice please contact us on  jobs@1625ip.co.uk
All contents copyright© 2013. 1625 Independent People is a charity and a registered society (Co-operative and Community Benefit Societies Act 2014, reg: 23964R exempt from registration with the Charity Commission). Registered office: Kingsley Hall, 59 Old Market Street, Bristol, BS2 0ER. Created & Managed By Solsoft